Terms of Service

Agreement to Terms

By accessing or using the services provided by Digital Craft Edge ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

These terms apply to all visitors, users, and others who access or use our website and services.

Services Offered

We provide digital marketing and business automation services, including but not limited to:

• Digital marketing strategy and consulting
• Marketing automation and AI integration
• Lead generation and CRM management
• Social media marketing and advertising
• WhatsApp Business API integration
• Content creation and campaign management
• Analytics and performance tracking

Account Registration

When you create an account with us, you must provide accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach
• Ensuring your contact information remains current and accurate

Payment Terms

Pricing and Fees

Service fees are outlined in our service agreements and quotations. All prices are in INR (Indian Rupees) unless otherwise stated. We reserve the right to modify our pricing with 30 days' notice.

Payment Methods

We accept various payment methods including:

• Credit/Debit cards
• Bank transfers
• UPI and digital wallets
• Other methods as agreed upon

Refund Policy

Refunds are considered on a case-by-case basis. Due to the nature of our services, most fees are non-refundable once work has commenced. Contact us at info@digitalcraftedge.in for refund requests.

Intellectual Property

All content, features, and functionality on our website and in our services are owned by Digital Craft Edge or our licensors and are protected by copyright, trademark, and other intellectual property laws.

You may not:

• Reproduce, distribute, or publicly display our content without permission
• Modify or create derivative works from our materials
• Use our trademarks or branding without authorization
• Reverse engineer or attempt to extract source code from our software

Upon full payment for deliverables, you receive a license to use the work product created specifically for you, subject to the terms of your service agreement.

User Conduct

You agree not to use our services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others
• Transmit harmful, fraudulent, or misleading content
• Impersonate any person or entity
• Interfere with or disrupt our services or servers
• Collect user data without consent
• Engage in spamming or unsolicited marketing

Third-Party Services and Links

Our services may integrate with or link to third-party platforms such as Meta/Facebook, WhatsApp, Google, and others. We are not responsible for:

• The availability or functionality of third-party services
• Content or privacy practices of external websites
• Changes to third-party APIs or terms of service
• Data handling by third-party platforms

Your use of third-party services is subject to their respective terms and conditions.

Limitation of Liability

To the fullest extent permitted by law, Digital Craft Edge shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or business opportunities
• Data loss or corruption
• Service interruptions or downtime
• Actions of third-party service providers

Our total liability shall not exceed the amount paid by you for services in the 12 months preceding the claim.

Warranties and Disclaimers

Our services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee:

• Specific results or ROI from our services
• Uninterrupted or error-free service
• That all defects will be corrected
• Compatibility with all systems or platforms

While we strive to deliver high-quality services, marketing results depend on numerous factors, many beyond our control.

Termination

We reserve the right to suspend or terminate your access to our services at our discretion, without notice, for:

• Violation of these Terms of Service
• Non-payment of fees
• Fraudulent or abusive behavior
• Any activity that harms our business or reputation

Either party may terminate an ongoing service agreement with written notice as specified in the service contract.

Governing Law and Disputes

These Terms of Service are governed by the laws of India. Any disputes arising from these terms or our services shall be resolved through:

1. Good faith negotiations between the parties
2. Mediation, if negotiations fail
3. Arbitration in accordance with Indian law

The courts of India shall have exclusive jurisdiction over any legal proceedings.

Changes to These Terms

We may update these Terms of Service from time to time. Material changes will be notified via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated terms.