Privacy Policy

At Digital Craft Edge, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms
• Request quotes or consultations
• Subscribe to our newsletter
• Create an account on our website
• Communicate with us via WhatsApp or other channels

This information may include:

• Name and contact information (email, phone number, address)
• Company information (if applicable)
• Project details and requirements
• Payment information (processed securely through third-party payment processors)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

• To respond to your inquiries and provide customer support
• To process service requests and provide quotes
• To send you updates, marketing communications, and promotional materials (with your consent)
• To improve our website and services
• To analyze website usage and trends
• To prevent fraud and enhance security
• To comply with legal obligations

Meta/Facebook Integration

We use Meta (Facebook) services for lead generation and WhatsApp Business API integration. When you interact with our Facebook Lead Ads or WhatsApp Business account:

• Information you provide through Facebook Lead Ads is securely synced to our CRM system
• WhatsApp messages and conversations are processed through Meta's WhatsApp Business API
• We comply with Meta's data policies and terms of service
• Your data is encrypted both in transit and at rest

For more information on how Meta handles your data, please review their Privacy Policy.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/HTTPS encryption for data transmission
• AES-256 encryption for sensitive data storage
• Secure access controls and authentication
• Regular security audits and updates
• Restricted access to personal data on a need-to-know basis

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Third-Party Services

We may use third-party services that collect, monitor, and analyze data:

• Meta/Facebook: Lead generation, WhatsApp Business API
• Payment Processors: Secure payment processing (we do not store credit card information)
• Analytics: Website traffic and usage analysis
• Email Services: Newsletter and communication delivery

These third parties have their own privacy policies. We encourage you to review them.

Your Rights

You have the right to:

• Access: Request a copy of your personal data we hold
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data to another service
• Object: Object to processing of your personal data in certain circumstances

To exercise these rights, please contact us at info@digitalcraftedge.in .

Request Data Deletion

If you wish to delete your personal data from our systems, you can submit a data deletion request.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.

Types of cookies we use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors interact with our site
• Marketing Cookies: Used to deliver relevant advertisements

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will reflect the most recent changes. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.