Privacy Policy
Last Updated: July 2026
At Digital Craft Infotech, we are committed to protecting the privacy and security of our clients, website visitors, and users. This Privacy Policy details how we collect, use, store, and safeguard your information when you visit our website, use our platforms, CRM applications, integration solutions, and advertising management services.
By accessing or using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information to provide better services to our users and ensure business operations run smoothly:
Client Account Information
Personal details provided during account creation, such as your full name, business email, contact phone number, billing address, and account credentials.
Telemetry & Usage Data
Technical data including IP addresses, browser types, operating systems, referring URLs, UTM tracking parameters, pages visited, and timestamps for performance analysis.
Synced Integration Data (As Data Processor)
When you configure and use our CRM tools and real-time integration pipelines (e.g., syncing leads from Shopify, WooCommerce, Meta Ads, or Google Ads), we transmit and process lead telemetry and customer interactions under your instruction.
2. How We Use Your Information
We process information for the following professional purposes:
- Service Delivery: To operate, manage, and maintain your CRM access, integration hubs, and performance advertising accounts.
- Platform Synchronization: To facilitate real-time lead and order flow across your advertising channels and internal systems.
- Optimization & Analytics: To analyze and refine tracking signals via Meta Conversions API (CAPI) and Google Ads Conversion tracking.
- Communications: To send account notifications, billing invoices, technical updates, and respond to support queries.
- Security & Compliance: To monitor system integrity, prevent fraud, block malicious activity, and comply with legal requirements.
3. Meta, Google & Third-Party Platforms
Our solutions connect directly with third-party software and advertising systems:
- Data Transmission: Data is transmitted server-side to platforms like Meta and Google according to configurations defined by you.
- Processor Status: We act as a data processor for customer telemetry integrated through our tools. You remain the data controller and are responsible for obtaining necessary user consents.
- External Policies: External connections (Shopify, WooCommerce, etc.) operate under their own independent privacy agreements. We encourage you to review their terms.
4. Data Security
The security of your data is of paramount importance to us. We employ appropriate technical and organizational measures to defend against unauthorized access, loss, or alteration:
Transit Security
Data is encrypted in transit using industry-standard TLS 1.3 encryption.
Storage Encryption
Stored databases and account information are encrypted at rest.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, typically for the duration of your active service subscription plus an additional 12 months for diagnostic and accounting purposes, unless a longer retention period is required by law.
6. Your Data Rights
Depending on your location, you may have specific rights regarding your personal data. These include the right to access, correct, update, or request deletion of your information. To exercise any of these rights, please submit a request to our support team. We aim to respond to and process all verified requests within 72 hours.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our practices, please get in touch with us: